Return conditions

Welcome to our online shop's return terms page. Important information on returns and related practices is presented below.

  1. Return costs: Return costs are the responsibility of the customer, unless otherwise stated. We recommend that you check the refund fees before sending a refund. The return will be made either to our online store or if the product is a supplier's warehouse product, the product is returned to the supplier’s warehouse. The customer is also responsible for the safe packaging of the return and for the returned product to us intact.

  2. Return agreement: If you want to return the product, we ask you to agree on the return in advance by contacting us within 14 days of the product. ori. You can contact us by e-mail: Webkokauppa@korhone.com. Or by using the contact form below. Please remember to mention the reason for the return and include your subscription number or other relevant information.

  3. Return Conditions: The returned product must be unused and in the original condition, including all packages, labels and other product-related parts. Ensure that the product to be returned is properly protected during transport. We do not accept returns for damaged or used products unless the product has originally arrived defective.

  4. Return Credit: Once the returned product has been received and accepted, we will make the refund using the original payment method, where the product was purchased. Compensation includes the price of the product, but not the original delivery costs. Please note that the processing time of the refund may vary depending on the payment method and your bank.

  5. Exceptional situations: In certain cases, such as defective products or incorrect delivery, we can arrange for reimbursement costs. In such cases, please contact our customer service immediately for further information and instructions.

Thank you for getting acquainted with our return terms. If you have any further questions or need help with a return, please contact us. We strive to provide you with the best customer service possible.

Yours sincerely, Korhone.